Have questions or issues - we can help!
For general Document GPS product information, click here.
Our Document GPS customer support team provides live support via email, chat via DotBot on the lower right side of the screen, or phone during the following time periods:
Live Support: 9am to 7pm EDT (Monday to Friday) (UTC/GMT -4 hours)
During off hours, help and support may be requested via email or chat via DotBot on the lower right side of the screen.
Most service requests submitted during our off hours, on weekends, or on holidays are typically responded to within 1 business day.
Document GPS Online Knowledge Base
- Our online Knowledge Base <insert link> is also a good source of information about Document GPS and our many other products. Feel free to search our online knowledge base 24/7 to assist with your issue.
Document GPS Chat Service
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Utilizing the Chatbot named DotBot (identified by its distinctive yellow symbol located in the lower right corner) offers an efficient method for locating specific articles within our repository. DotBot facilitates seamless navigation by enabling users to initiate document searches and subsequently open the selected help articles in new browser tabs. This functionality ensures uninterrupted access to our comprehensive Knowledge Base, allowing users to delve deeper into relevant topics following the initial article review.
Moreover, DotBot extends its utility beyond document retrieval by providing users with the capability to get assistance from our dedicated customer support team. This additional feature enhances the overall user experience, ensuring prompt resolution of inquiries or issues encountered during the navigation process.
Contact ShelterZoom Support via Phone or Email
- To reach a support representative by email: support@shelterzoom.com
- To reach a support representative by phone, please use the following phone numbers:
- +1 (833) 781-7705 (US & Canada Only - Toll Free)
- +1 (646) 435-4459 (International)
Contact ShelterZoom Sales
- To reach a Document GPS sales representative by email: sales@shelterzoom.com
- +1 (833) 781-8660 (US & Canada Only - Toll Free)
- +1 (646) 924-1769 (International)